Privacy Policy

Privacy and security are of the utmost importance to Education Canine Mach, and we strive to ensure that our technical and organizational measures in place respect your data protection rights. This Privacy Policy describes our rules regarding the management, processing, and storage of personal data submitted in connection with our services. The term “personal data” refers to information relating to an identified or identifiable natural person.

Consent

By signing up for our services or filling out a contact form on our website (www.educaninemach.ch), you agree and acknowledge that Education Canine Mach may collect, process, store, and/or use the personal data you submit in accordance with the rules set forth below. By giving us your consent, you also retain the right to rectification, the right to be forgotten, and/or the right to have your personal data deleted.

Personal data collected

• Identity and contact information of the data controller Personal data is collected on our website by Education Canine Mach, a company headquartered at 195 Route de Pitegny, 01170 Cessy.
• Data collected on the website

When you sign up for our services, the following data may be collected and processed: email address, title, first name, last name, country, EU VAT number (if applicable), password, mailing address, phone number, IP address(es), and domain name. When you use our services, the following data is collected and processed: login data and browsing data when you authorize it, and, where applicable, order histories, complaints, incidents, subscription information, and correspondence on our site. Certain data is collected automatically as a result of your actions on the site (see the section on cookies below). The data submitted must not include sensitive personal data, such as government-issued identifiers (like Social Security numbers, driver’s license numbers, or taxpayer identification numbers), full credit card or personal bank account numbers, medical records, or information related to healthcare requests associated with individuals.

• Purposes of processing and legal basis

The primary purpose of collecting your personal data is to provide you with a secure, optimal, efficient, and personalized experience. To that end, you agree that we may use your personal data to:

• to provide our services and facilitate their operation, including by conducting checks on you for this purpose;
• resolve any issues in order to improve the user experience on our website and with our services;
• customize, evaluate, and improve our services, content, and documentation;
• analyze the volume and history of your use of our services;
• to provide you with information about our services;
• prevent, detect, and investigate any activities that may be prohibited, illegal, or contrary to best practices, and ensure compliance with our Terms of Service and, where applicable, our mailing policy;
• comply with our legal and regulatory obligations.

For customers who have registered directly on the website, we process their data for the purpose of fulfilling the service agreement.

Recipients of your data

The personal data collected about you on the website is intended for Education Canine Mach’s own use. Education Canine Mach does not sell or rent your personal data to third parties for marketing purposes under any circumstances. Furthermore, Education Canine Mach does not disclose your personal data to third parties, except if (1) you (or your account administrator acting on your behalf) request or authorize such disclosure; (2) disclosure is required to process transactions or provide services you have requested (i.e., for the purpose of verifying your shipping practices or in connection with processing a credit card transaction with credit card issuers); (3) Education Canine Mach is compelled to do so by a government authority or regulatory body, in the event of a court order, subpoena, or any other similar governmental or judicial requirement, or to establish or defend a legal claim.

Your data protection rights

In accordance with the French Data Protection Act and the European General Data Protection Regulation 2016/679 (GDPR), you have the right to access, correct, and delete your personal data, which you may exercise by sending us a support ticket via email to contact@educaninemach.ch. Your requests will be processed within 30 days. We may ask you to include a photocopy of proof of identity or authority with your request. If you have created a customer account, you can also modify your personal data yourself at any time by logging into your account and clicking on “Edit My Profile.”

Cookies/Tracking

In general, Education Canine Mach uses cookies and tracking to improve and personalize the website and/or measure its audience. Cookies are files stored on your computer’s hard drive when you browse the Internet, including this website. A cookie is not used to collect personal data without your knowledge, but to record information about your browsing activity on the website, which can be directly read by Education Canine Mach during your subsequent visits and requests on the website.
If you choose to refuse all cookies, your ability to access certain pages of the website may be limited. The cookies used by Education Canine Mach are intended to enable or facilitate communication, provide the services requested by users, recognize users during a subsequent visit, secure any payments users may need to make, and record the language spoken by users or other preferences necessary for providing the requested service. Education Canine Mach also uses analytics and tracking tools to measure website and digital data to gain insights into its audience, analyze the browsing experience to improve content, and deliver targeted advertisements. By default, cookies are not automatically installed (with the exception of cookies necessary for the operation of the Education Canine Mach website and services, the installation of which is indicated by a banner). In accordance with applicable regulations, Education Canine Mach will request your permission before placing any other type of cookies on your hard drive. To avoid any inconvenience caused by these systematic permission requests and to enjoy uninterrupted browsing, you can configure your computer to accept Education Canine Mach cookies, or we can remember your refusal or acceptance regarding certain cookies.

By default, browsers accept all cookies. You can restrict the use of cookies by changing your browser settings:

In Internet Explorer :

Click Tools at the top of the browser window and select Internet Options.
In the Options window, click the Privacy tab.
To enable cookies, set the slider to Medium or a lower setting.
To disable cookies, set the slider all the way to the top to block all cookies.

In Firefox :

Click Tools in the browser menu and select Options.
Select the Privacy tab.
To enable cookies, check the box labeled “Accept cookies from this site.”
To disable cookies, uncheck the box labeled “Accept cookies from this site.”

In Chrome :

Click the wrench icon in the browser toolbar.
Select the Settings option.
Click Show advanced settings.
In the Privacy section, click the Content settings button.
To enable cookies, select Allow local data to be set in the Cookies section.
First-party and third-party cookies are then allowed.
To accept only first-party cookies, select Block all third-party cookies without exception.
To disable cookies, select Prevent all sites from storing data in the Cookies section.

In Safari :

If necessary, open Safari.
Select Safari Preferences, then click Privacy.
In the “Block Cookies” section, specify whether Safari should accept cookies from the site and under what circumstances.
To see an explanation of each option, click Details.>
To see which websites store cookies on your computer, click Details.

For other browsers and mobile devices:

If you want to restrict the use of cookies in another browser or on a mobile device, visit the official website of the browser or device manufacturer, or consult the documentation they have provided, and then follow the instructions.

Data retention

Education Canine Mach collects your personal data for the purpose of fulfilling its contractual obligations, as well as information about how and how often you use our services, and we store this data in active databases, log files, or other types of files for as long as you use our services. Education Canine Mach stores your data only for as long as necessary to provide the service, and no longer than three months after your account is closed (unless otherwise required by law). You will be able to access your personal data as long as your account remains active and for a period that may vary depending on the type of data involved. Your event data (such as statistics) will be deleted every 13 months while the account remains active. The content of your messages will be stored for a period of 6 days only. Other data may be deleted at any time during the active use of your account, in accordance with the provisions set forth above.

Data storage location and transfers

The hosting servers on which Education Canine Mach processes and stores its databases are located exclusively within the European Union. Education Canine Mach undertakes to notify you immediately, to the extent permitted by law, in the event of a request from an administrative or judicial authority regarding your data.

Security

As part of its services, Education Canine Mach places the highest priority on the security and integrity of its clients’ personal data. Accordingly, and in compliance with the GDPR, Education Canine Mach is committed to taking all necessary precautions to ensure data security, including protecting data against accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access, as well as against any other form of unlawful processing or disclosure to unauthorized persons. To this end, Education Canine Mach implements industry-standard security measures to protect personal data from unauthorized disclosure. Furthermore, to prevent unauthorized access and ensure the accuracy and proper use of data, Education Canine Mach has implemented appropriate electronic, physical, and managerial procedures to safeguard and preserve the data collected through its services. Nevertheless, no one can consider themselves completely immune to a hacker attack. That is why, in the event that a security breach affects you, Education Canine Mach is committed to notifying you as soon as possible and to making every effort to take all possible measures to neutralize the intrusion and minimize its impact. In the event that you suffer damage as a result of a third party exploiting a security breach, Education Canine Mach commits to providing you with all necessary assistance so that you may assert your rights. It should be kept in mind that any user, customer, or hacker who discovers a security vulnerability and exploits it is subject to criminal penalties, and that Education Canine Mach will take all necessary measures, including filing a complaint and/or taking legal action, to protect the data and rights of its users and itself, and to limit the impact as much as possible.

Changes to the Privacy Policy

Education Canine Mach reserves the right to update this Privacy Policy at any time, particularly in response to changes in applicable laws and regulations. You will be notified of any changes via our website or by email, whenever possible at least thirty (30) days before they take effect. We recommend that you review these rules from time to time to stay informed about our procedures and policies regarding your personal information.

Contact

Visit our contact page at https://educaninemach.ch/contact if you have any questions, or you can contact us directly by email at contact@educaninemach.ch.